CIDI received funding from the Democratic Governance Facility (DGF) to implement a Social
\nAccountability project code named Teso \u2013Karamoja Social Services Accountability Project
\n(TEKASSAP) alongside six local partners. The project has a goal of improving accountability,
\nresponsiveness and effectiveness of Government and Service Providers to Social service delivery in Teso and Karamoja regions. The project is implemented in five Districts, 10 sub counties and 60 parishes with special focus on sectors of Health, WASH, Education and Roads.
\nCIDI is supporting the process of developing and disseminating client charters for the Districts.
\nThe Client Charter is a social contract between a service provider organization or agency
\nand the recipients of its services. The Charter specifies the anticipated and desired standards
\nof service delivery and sets out feedback and complaint-handling mechanisms, including channels of communication. It helps to strengthen good governance and promotes transparency
\nand accountability. It also ensures transparency, accountability and responsiveness towards
\nthe people and stakeholders.
\nThe decreasing government expenditure in public social sectors and the ever increasing demand for services by the citizens has necessitated the involvement of the wider citizenry in
\nengaging in monitoring the utilization of the available limited resources<\/p>\n