CIDI realizes that in order to effectively and efficiently maintain good service delivery, all employees, stakeholders, beneficiaries and partners must be in the know of how issues relating to their work challenges are managed. Its part of CIDIs culture to have issues settled amicably for smooth running of work thus society’s progress to development without any feared negative consequences by the beneficiaries.

The purpose of Community Integrated Development Initiatives (CIDI)’s Complaints handling Policy (CHP) is to ensure that complaints from beneficiaries are heard, recorded and resolved in aneffective and professional manner.