CIDI’s Commitment to Safeguarding and Complaints Handling & Feedback

At Community Integrated Development Initiatives (CIDI), we are dedicated to ensuring the safety and well-being of all our beneficiaries, stakeholders, and partners. Our safeguarding policy is designed to protect individuals from harm and to promote a culture of respect and accountability.

We are committed to transparency and accountability and welcome all feedback regarding our work, our staff and CIDI’s representatives and Associates.

CIDI has a Zero Tolerance to abuse and exploitation of Vulnerable people.We are specifically committed to safeguarding of children and vulnerable adults.

CIDI has Zero Tolerance to fraud and Sexual Exploitation of program participants.

We encourage everyone to report any concerns or complaints through our established feedback mechanisms. Our complaints handling policy ensures that all feedback is heard, recorded, and resolved in a professional  and timely manner. We are committed to addressing issues amicably and transparently, fostering trust and continuous improvement in our services. We take utmost responsibility to confidentiality of all people that report any issue of concern to us.

Your voice matters to us, and we strive to create an environment where everyone feels safe and valued. Together,we can build communities living lives free of hunger and disease with dignity.

CIDI encourages whistleblowing and in line with the complaints handling procedures. A complainant/whistle
blower can send an email to cidicomplaints@cidiuganda.org/cidi@cidiuganda.org marked Confidential, letter to CIDI through feedback boxes addressed to the ED or Human Resource Manager  available at all our offices, verbally, through meetings or through staff or authorised representatives. CIDI shall continue to explore more robust complaints pathways.

All our staff shall inform the programs participants of the Complaints Handling Framework.

   Complaints Policy