CIDI Newsletter 3rd Quarter 2014

CIDI received funding from the Democratic Governance Facility (DGF) to implement a Social
Accountability project code named Teso –Karamoja Social Services Accountability Project
(TEKASSAP) alongside six local partners. The project has a goal of improving accountability,
responsiveness and effectiveness of Government and Service Providers to Social service delivery in Teso and Karamoja regions. The project is implemented in five Districts, 10 sub counties and 60 parishes with special focus on sectors of Health, WASH, Education and Roads.
CIDI is supporting the process of developing and disseminating client charters for the Districts.
The Client Charter is a social contract between a service provider organization or agency
and the recipients of its services. The Charter specifies the anticipated and desired standards
of service delivery and sets out feedback and complaint-handling mechanisms, including channels of communication. It helps to strengthen good governance and promotes transparency
and accountability. It also ensures transparency, accountability and responsiveness towards
the people and stakeholders.
The decreasing government expenditure in public social sectors and the ever increasing demand for services by the citizens has necessitated the involvement of the wider citizenry in
engaging in monitoring the utilization of the available limited resources